North Wales Active - Booking, Terms & Conditions

North Wales Active is the only company in North Wales that provides solely private and bespoke adventure activities, so you will get your own private Instructor for your activity. We dont advertise dates so contact us with your prefered dates and activites.

 

 

3 options below to contact us -

 

 

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North Wales Active - Terms & Conditions

Book & Pay

To book one of our activities we require a deposit. The remaining amount is due 14 days prior to the activity date. Activities within 14 days need to be paid in full. Credit cards carry a fixed fee of 5% over the phone.

  • Bank transfer - Free (our prefered choice)
  • Over the phone by bank card
  • Or we can send you a Paypal invoice/Link

After payment is made we will send out a booking confirmation and directions PDF to your Email. Please use the same email through all corespondance.

Equipment for Gorge, Canyoning & Coasteering

Please bring...

  • Trainers/boots to get wet in
  • Old Shorts for over your wetsuit (Shorts protect our wetsuits)
  • Towel for after
  • Swim costume & socks optional

We will provide...

  • Wetsuit
  • Helmet
  • Bouyancy aid
  • Insurance

Activity day

Please turn up 5 minutes before your activity to fill out a disclamer form and to get ready for the activity. If you are late for your activity we may have to modify or cancel your booking.

You (the customer) have a 20 minutes late period before we cancel or modify your activity as it will impact our other activities.

Safety

We may sometimes have to change activities or locations due to weather or unsuitable activity conditions. In this unlikely event we will offer an alternative activity or a new date.

We are a fully insured company that use very qualified and experienced staff so please listen to all instructions given by North Wales Active staff.

If anybody is suspected to be under the influence of any drugs or alcohol they will be refused on the activity with no refund. 

Changing rooms

There are no changing facilities at any of our activity locations but if you require or need facilities we can help with suggestions. The activity locations are quite rural.

Gift Vouchers

Gift vouchers are available all year round and are valid for 12 months from purchase date.

They can be used for any activity we offer.

Prior to coming

Please provide us with...

  • Wetsuit sizes - S, M, L, XL & XXL  - as a guide.
  • Telephone number incase of Location details or emergencies.
  • Please phone 07800666895 / 07890108149 if you have any questions.

Personal kit & Equipment

You are welcome to bring cameras & Go-pros on the activity but we accept no responsibility for loss or damage.

Please also adhere to safety instructions by instructors regarding these items whilst on activity.

Cancelation policy

Terms & Conditions

  • If we cancel your activity due to weather, we will offer you an alternative similar activity. If we are unable to offer an alternative activity due to weather you are eligible for a full refund.
  • To book onto our activities you are required to pay a non refundable deposit. You will however get this deposit back if we cancel your activity due to weather.
  • Deposits are calculated at £10 p.p.p.a when bookings and refunds are processed.
  • We book instructors specifically for you and specifically for that date so if you cancel your course within 2 weeks of the activity taking place we will retain 100% of the payment.
  • If you cancel your booking 15-30 days before you will receive a 75% refund.
  • Cancel 31 days or more and receive a refund minus the deposit of £10 p.p.p.a.
  • If you are late paying for your activity we will add a £10 admin fee per day. Final payments are due 2 weeks prior to your activity starting.
  • Last minute courses (0-14 days) will need to be paid in full.
  • If you are late paying we reserve the right to cancel your activity with no refund.
  • If you are 20 minutes late or more for your activity we reserve the right to cancel or amend your activity with no refund as it can impact our other activities and instructors.
  • Refunds need to be asked for in writing (Email) within 2 weeks of your activity being cancelled or it can be refused. We will process your refund within 1 month of your email being received. 
  • If you do not provide a telephone number as requested in the booking confirmation and you (the customer) are late or end up at the wrong location we may have to modify or cancel your activity without a refund.
  • Our cancellation policy extends to medical issues which prohibit you to participate in the activity.
  • Please discuss any medical concerns with the office prior to the activity. If you fail to disclose medical issues until the day of the activity and the instructors decides it would be unsafe for you to participate in the activity we reserve the right to refuse you on the activity with no refund.

Age & ability restricitons

Little Gorge - 8 years and older

Gorge - 10 years and older

Canyon Ex - 10 years and older

Canyon X - 12 years and older

Coasteering - 10 years and older

Climbing & Abseiling - 6 years and older

Mountain walking - 6 years and older

 

Our activities are real adventurous - So please speak to the office in advance if you are unsure of the ability of anybody coming to participate, if you do not and Instructors deem someone unfit or incapable of participating you will not be eligable for a refund.

Please also note the ages above for children - they will not be insured if under the age stated.

Transport

We do not provide any transport to or from our activity locations unless previoulsy organised or arranged.

We try and meet all our customers at the activity location saving you valuable time and money.

All though all areas we use are extremly safe we are not responsible for your cars or posessions whilst on activity.

Fitness

Firstly we recommend everyone who wants to participate in our activities consult Their doctor first.

Coasteering and Canyoning - We require you to be able to swim 25 metres, this can possibly mean in rough seas for Coasteering.

All our activities are physically demanding, if you have any doubts please contact us to discuss it further.

Booking & Conditions

Please make sure your happy with our terms and conditions before you book and relay any information to the rest of your group.

 

If you are unhappy with any level of service please contact the- 

North Wales Active office...

E: info@northwalesactive.co.uk

T: 0700 666 895 / 07890108149

 

Contact Information

North Wales Active address

North Wales Active Ltd

Bryn Y Gwynt

Holyhead road

Betws Y Coed

Snowdonia

Conwy 

North Wales

LL240BN

 

Please note this is not the activity address, you will have been given directions to each activity during the booking process.

 

 

Jamie

I do a lot of the daily bookings. Get in contact if you need advice or to book. I may sometimes be on sessions but will get back to you ASAP.

 

T: 07800666895

E: info@northwaleactive.co.uk

 

 

Catherine

Catherine helps in the office and also Instructs.

 

T: 07890108149

E: catherine@northwalesactive.co.uk

 

 

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