North Wales Active - Booking, Terms & Conditions

North Wales Active is the only company in North Wales that provides solely private and bespoke adventure activities, so you will get your own Instructor for your activity.

 

We dont advertise any dates, as all our activities are bespoke, so contact us to discuss your prefered dates and activities.

 

  • Email: info@northwalesactive.co.uk - best option for activity packages.
  • Phone: 07800 666 895 - chat to the office staff/and or pay over phone.
  • Paypal links below - specific activities only.
  • We can send you a Paypal Link / invoice.

 

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Deposit for Activity
Gorge Walking/Scrambling
Canyon Extreme
Coasteering
Wetsuit socks

Terms & Conditions

Book & Pay

To book one of our activities we require a deposit. The remaining amount is due 10 days prior to the activity date. Activities within 10 days need to be paid in full.

  • Bank transfer - Free (our prefered choice)
  • Over the phone by bank card
  • Paypal link on website
  • Or we can send you a Paypal invoice/Link

After payment is made we will send out a booking confirmation and directions attachement with an email.

Equipment for Gorge, Canyoning & Coasteering

Please bring...

  • Trainers/boots to get wet in
  • Old Shorts for over your wetsuit (Shorts protect our wetsuits)
  • Towel for after
  • Maybe some warm clothes for after

We will provide...

  • Wetsuit
  • Helmet
  • Bouyancy aid
  • Insurance

Activity day

Please turn up 5 minutes before your activity to fill out a disclamer form and to get ready for the activity. If you are late for your activity we may have to modify or cancel your booking.

You (the customer) have a 20 minutes late period before we cancel or modify your activity as it will impact our other activities.

Safety

We may sometimes have to change activities or locations due to weather or unsuitable activity conditions. In this unlikely event we will offer an alternative activity or new date/day.

We are a fully insured company that use very qualified and experienced staff.

Please listen to all instructions given by North Wales Active staff.

If anybody is suspected to be under the influence of any drugs or alcahol they will be refused on the activity with no refund. 

Changing rooms

There are no changing facilities at any of our activity locations but if you require or need facilities we can help with suggestions.

Gift Vouchers

Gift vouchers are available all year round and are valid for 12 months from purchase date.

They can be used for any activity we offer.

Prior to coming

Please provide us with...

  • Wetsuit sizes - S, M, L, X-L  -  as a guide.
  • Telephone number incase of Location details or emergencies.
  • Please phone 07800666895/07890108149 if you have any questions.

Personal kit & Equipment

You are welcome to bring cameras & Go-pros on the activity but we accept no responsibility for loss or damage.

Please also adhere to safety instructions by instructors regarding these items whilst on activity.

Cancelation policy

  • If we cancel your course due to weather, We will offer you an alternative similar activity. If we are unable to offer a similar activity due to weather you are eligable for a full refund.
  • To book onto our activities you are required to pay a non refundable deposit. Therefore if you cancel your course after that, you will lose your deposit.
  • We book instructors specifically for you and specifically for that date so If you cancel your course within 10 days of the activity taking place we will retain 100% of your payment total.
  • If you cancel your booking 11-21 days before you will receive 40% refund.
  • Cancel more than 21 days before and recieve a refund minus the deposit.
  • Last minute courses (0-10 days) will need to be paid in full.
  • Group bookings of more than 10 people will need to be paid in full 10 days prior to your course date. If anybody cancels within that time we will retain 100% of the course fee due to booking instructors and refusing other potential bookings.
  • If you are late paying we reserve the right to cancel your activity.
  • If you are 20 minutes late or more for your activity we reserve the right to cancel or amend your activity with no refund.

Age & ability restricitons

Little Gorge - 8 years and older

Gorge - 10 years and older

Canyon - 12 years and older

Coasteering - 10 years and older

Climbing & Abseiling - 6 years and older

Mountain walking - 6 years and older

 

Our activities are real adventurous - So Please speak to the office in advance if you are unsure of the ability of anybody coming to participate, if you do not and Instructors deem someone unfit you will not be eligable for a refund.

Transport

We do not provide any transport to or from our activity locations unless previoulsy organised or arranged.

We try and meet all our customers at the activity location saving you valuable time and money.

All though all areas we use are extremly safe we are not responsible for your cars or posessions whilst on activity.

Fitness

Firstly we recommend everyone who wants to participate in our activities consult Their doctor first.

Coasteering and Canyoning - We require you to be able to swim 25 metres.

All our activities are physically demanding, if you have any doubts please contact us to discuss it further.

Booking & Conditions

Please make sure your happy with our terms and conditions before you book.

If you are unhappy with any level of service please contact the North Wales Active office...

Email: info@northwalesactive.co.uk

Tel: 0700 666 895 / 07890108149

 

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