North Wales Active - Booking, Terms & Conditions

To book one of our activities we require a deposit or your welcome to pay the full amount. If you only pay a deposit the remaining total is due 10 days prior to the activity date.

By booking one or more of our activities you accept our terms & Conditions below.

 

After payment is made, we will send out a booking confirmation and a Directions attachement with all the details of the booking.

 

To book please Email, Phone or pay below using our Paypal links.

 

Deposit for Activity
Gorge Walking/Scrambling
Canyon Extreme
Coasteering

Terms & Conditions

Book & Pay

To book one of our activities we require a deposit. The remaining amount is due 10 days prior to the activity date.

  • Bank transfer - Free
  • Over the phone by bank card - Free
  • Over the phone By credit card - 3% charge
  • Paypal link on website
  • Or we can send you a Paypal invoice

After payment is made we will send out a booking confirmation email.

Equipment for Gorge, Canyoning & Coasteering

Please bring...

  • Trainers/boots to get wet in
  • Shorts for over your wetsuit (no shorts no activity)
  • Towel for after
  • Maybe some warm clothes for after

We will provide...

  • Wetsuit
  • Helmet
  • Bouyancy aid
  • Insurance

Activity day

Please turn up 5 minutes before your activity to fill out a disclamer form and to get ready for the activity. If you are late for your activity we may have to modify or cancel your booking.

Private courses have a 30 minutes late period before we cancel your activity as it will impact our other activities.

Safety

We may sometimes have to change activities or locations due to weather or unsuitable activity conditions. In this unlikely event we will offer an alternative activity or new date/day.

We are a fully insured company that use very qualified and experienced staff.

Please listen to all instructions given by North Wales Active staff.

Changing rooms

There are no changing facilities at any of our activity locations but if you require or need facilities we can help with suggestions.

Gift Vouchers

Gift vouchers are available all year round and are valid for 12 months from purchase date.

They can be used for any activity we offer.

Prior to coming

Please provide us with...

  • Wetsuit sizes - S, M, L, X-L  -  as a guide
  • Telephone number incase of Location details or emergencies
  • Please take a note of our Tel number thats on all emails

Personal kit & Equipment

You are welcome to bring cameras & Go-pros on the activity but we accept no responsibility for loss or damage.

Please also adhere to safety instructions by instructors regarding these items whilst on activity

Cancelation policy

  • If we cancel your course due to weather, We will offer you an alternative activity. If you refuse the activity, we will refund you the Activity fee.
  • To book onto our activities you are required to pay a non refundable deposit. Therefore if you cancel your course after that, you will lose your deposit.
  • We book instructors specifically for you and specifically for that date so If you cancel your course within 10 days of the activity taking place we will retain 100% of your payment total.
  • If you cancel your booking 11-21 days before you will receive 50% refund.
  • Last minute courses (0-10 days) will need to be paid in full.
  • Group bookings of more than 10 people will need to be paid in full 15 days prior to your course date. If anybody cancels within that time we will retain 100% of the course fee due to booking instructors. If you are late paying we reserve the right to cancel your activity.
  • If you are 30 minutes late for your activity we reserve the right to cancel your booking with no refund.

Age restricitons

Gorge - 10 years and older

Canyon - 12 years and older

Coasteering - 12 years and older

Climbing & Abseiling - 6 years and older

Mountain walking - 6 years and older

Transport

We do not provide any transport to or from our activity locations unless previoulsy organised or arranged.

We try and meet all our customers at the activity location saving you valuable time and money.

All though all areas we use are extremly safe we are not responsible for your cars or posessions whilst on activity.

Fitness

Firstly we recommend everyone who wants to participate in our activities consult Their doctor first.

Coasteering and Canyoning - We require you to be able to swim 25 metres.

All our activities are physically demanding, if you have any doubts please contact us to discuss it further.

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